1. General information

EasyFix.One arranges delivery to countries and regions where the selected product can be processed, dispatched and delivered under the supplier, carrier, logistics and local requirements.

Delivery terms may vary according to the product, destination, warehouse, supplier, weight, dimensions, quantity, dispatch method, availability and selected payment method.

EasyFix.One aims to show the buyer clear information about delivery cost, estimated timing and applicable restrictions before payment, without hidden EasyFix.One charges.

2. Delivery coverage

EasyFix.One arranges international delivery to Switzerland, European Union countries, Ukraine and other countries available for the selected product.

Availability and the final delivery cost for the selected country are shown during checkout before payment. Availability may depend on the product, warehouse, weight, dimensions and route.

3. Delivery services and routes

Depending on the country and route, orders may be dispatched through Nova Post, national postal services, international couriers and logistics companies.

The carrier is selected according to the destination country, product type, value, parcel size and available route. The parcel may be transferred to a local postal or courier operator for the final delivery stage.

4. Order processing time

Processing time depends on product type, availability, payment status, data verification, supplier confirmation, order assembly and preparation for dispatch.

In-stock products are normally processed faster. Made-to-order, Limited Edition, partner, custom-set or availability-check products may take longer.

Where price, availability, configuration or delivery requires confirmation, EasyFix.One may contact the buyer before the order is dispatched.

5. Delivery time

Delivery times are estimates unless expressly stated otherwise. They may be affected by suppliers, carriers, customs, seasonal demand, destination, weather, address errors, security checks, public holidays, local restrictions and circumstances outside EasyFix.One’s reasonable control.

A delay caused solely by such external circumstances is not by itself a breach by EasyFix.One where the order was transferred for fulfilment in good faith and the required delivery information was provided.

EasyFix.One cannot guarantee an exact delivery date where delivery depends on a third-party carrier, supplier, customs clearance or local delivery service.

6. Order tracking

Where tracking is available, the tracking number may be sent by email, displayed in the user account or provided through another available channel.

Tracking information may appear with a delay, and some carriers do not update the status immediately after accepting the parcel.

The buyer must monitor carrier notices, email, messages and the user account and respond to delivery-service requests in time.

7. Delivery address and buyer details

The buyer must provide a complete and accurate delivery address, country, postal code, city, street, building number, recipient name, email, telephone number and any other information required for delivery.

Incorrect, incomplete or unreachable details may cause delay, suspension, redirection, return to sender or cancellation.

EasyFix.One is not responsible for delay, additional cost, missed delivery or return caused by incorrect or incomplete details, an inaccessible address, contact-data errors, failure to respond or late collection.

8. Receiving the parcel

The buyer must receive or collect the parcel in time and respond where the carrier requests delivery instructions, collection, mandatory charges or additional information.

If the buyer does not collect the parcel, refuses it without prior agreement or does not respond to the carrier, the parcel may be returned, stored, delayed or disposed of under the carrier’s rules.

Reshipment, refund, compensation and deduction of incurred costs are then assessed individually according to the reason, product condition, delivery expenses, carrier fees, supplier terms and applicable law.

9. Import taxes and charges

Where “All charges included” appears on the product page to the right of the product image, import VAT, customs duties and mandatory carrier or customs-clearance charges for the selected route are already included in the order calculation.

Where that mark is absent, import VAT, customs duties, carrier fees or customs-clearance charges may be billed separately to the recipient. A separate notice is shown before payment; the destination authorities and carrier determine the exact amounts and rules.

The import-charge mark does not mean that the Ukrainian seller is VAT-registered.

10. Damage, loss or delivery problem

The buyer must notify EasyFix.One of visible damage, tampering, missing contents or another delivery problem no later than 24 hours after receipt, retain the packaging and labels, and provide the order number, description, photographs and available video.

Where the carrier, supplier or partner must investigate, EasyFix.One may request additional evidence and reasonable review time.

The remedy is determined individually according to the evidence, tracking status, carrier and supplier terms, destination and applicable law. A late report may justify refusal of a transport-damage claim where the original condition can no longer be established, but it does not remove mandatory rights or rights relating to hidden defects.

11. Split shipments

One order may be divided into several parcels where products are held by different suppliers or warehouses, have different processing times or delivery conditions, or require separate packaging.

The parts may arrive at different times and, where available, the buyer may receive a separate tracking number for each parcel.

12. Made-to-order, Limited Edition and partner products

Delivery terms for made-to-order, Limited Edition, partner, custom-set, rare or separately verified products may be confirmed individually before final order processing.

Such products may have longer processing, limited availability, an individual delivery charge, separate confirmation conditions or legally permitted return restrictions.

EasyFix.One aims to disclose material conditions before payment or before the order is transferred for fulfilment.

13. Changes to delivery terms

EasyFix.One may update delivery terms when carrier tariffs, destinations, suppliers, logistics, customs rules, payment methods, website structure or legal requirements change.

The current version applies to new orders after publication unless mandatory law requires otherwise.

14. Delivery enquiries

Questions about destinations, timing, cost, tracking, addresses, import charges or parcel problems may be submitted through the contact methods shown on the website.

The buyer should contact support as early as possible when an address must be changed, delivery clarified, a parcel problem reported or additional information supplied to the carrier.