1. Card payment for a product

A specific product is paid for by bank card through a third-party payment provider. Apple Pay or Google Pay may be available on the secure payment page when supported by that provider.

EasyFix.One does not receive or store full bank-card details. Card data is entered and processed on the payment provider’s secure side.

Before confirming payment, the buyer sees the product price, delivery amount and the delivery-accuracy status. If delivery is preliminary, the final amount is confirmed before funds are charged.

Before proceeding to payment, the buyer must actively tick a separate checkbox accepting the Terms and Conditions, Refund and Cancellation Policy, and Privacy Policy; the document names are active links.

2. What the buyer must check before payment

Before confirming payment, the buyer must check:

• the selected product;
• the product option, size, colour, set or any other selected characteristic;
• the quantity;
• the final price;
• the delivery charge, where applicable;
• the delivery country and address;
• the recipient’s first and last name;
• the email address and telephone number;
• any additional conditions shown for the specific product;
• information about possible customs, import, tax or other mandatory charges, where applicable.

Once payment is confirmed, the order may be transferred for processing, so the information should be checked beforehand.

3. Payment for products with immediate processing

For products available for rapid processing, payment is made immediately during checkout.

These products are collected in the “1 click” category: the product, availability and processing method are already prepared for immediate checkout. Before paying, still check the selected option, quantity, delivery and contact details.

After successful payment, the order is considered confirmed and is transferred for processing. Changes, cancellation or product replacement may no longer be possible because the order can be sent immediately to a supplier, partner warehouse or logistics provider.

The buyer must check the selected product, option, quantity, delivery address and contact details before confirming payment.

If an error is discovered after payment, the buyer should contact EasyFix.One as soon as possible. EasyFix.One will try to assist but cannot guarantee that a paid order can still be changed or cancelled.

This rule does not restrict mandatory consumer rights granted by applicable law.

4. Payment for products subject to a pre-check

Certain products may require an order pre-check before final processing. This may apply to made-to-order products, Limited Edition products, partner goods, rare items, custom sets, unusual delivery routes or products whose availability, price, configuration or dispatch conditions must be confirmed.

EasyFix.One may first verify whether the order can be fulfilled and then confirm the next steps to the buyer.

Where the chosen payment method uses temporary authorisation of funds, the final debit occurs only after the order has been checked and fulfilment confirmed. The bank or payment provider may reserve the amount temporarily under its own rules.

If the order cannot be fulfilled after the check, the buyer will be offered an appropriate solution, such as release of the authorisation, a refund, a replacement, waiting for supply or another agreed option.

5. Payment links and individual confirmation

For some orders, EasyFix.One may send the buyer an individual payment link or payment confirmation. This may be used where the product requires verification, the order was submitted as an enquiry, delivery must be clarified, a custom configuration is available or a specific solution has been agreed.

A payment link may have a limited validity period. After expiry, the order conditions, price, availability or delivery may need to be confirmed again.

The buyer should pay only through official links and payment methods provided by EasyFix.One through the website, the user account, email or another official communication channel.

6. Currency and conversion

Prices may be displayed in different currencies for the buyer’s convenience. The final charged amount may depend on the chosen currency, country, payment provider, card, exchange rate and bank or payment-system fees.

A bank or payment provider may apply its own exchange rate, international-payment fee, conversion fee or other charge. Such charges are imposed by third parties and are not controlled by EasyFix.One.

EasyFix.One is not responsible for a difference caused solely by a bank exchange rate, payment-system fee, currency conversion or the payment provider’s rules.

7. Security of payment data

EasyFix.One does not store full bank-card details and does not process them directly where payment is handled by a third-party payment provider.

Payment information is processed by payment services, banks, payment systems or other providers responsible for the security of their own payment infrastructure.

EasyFix.One may receive limited technical payment information needed to confirm an order, determine payment status, process refunds, maintain accounting records, prevent fraud and comply with legal obligations.

8. Failed, cancelled or interrupted payment

If payment fails, is cancelled, interrupted or declined by the bank, payment provider or payment system, the order may not be transferred for processing.

Possible reasons include insufficient funds, bank restrictions, a 3-D Secure error, card limits, a technical failure, incorrect data, suspected fraud, country restrictions or payment-provider rules.

If the buyer believes money was debited but the order was not confirmed, the buyer should contact EasyFix.One and provide the order number, payment date, amount, currency and proof of debit.

9. Duplicate or incorrect payment

If the buyer pays twice, pays an incorrect amount or makes another payment error, EasyFix.One should be contacted as soon as possible.

After checking the payment, EasyFix.One may offer a refund of the excess amount, credit it to the order, correct the order or agree another suitable solution.

The refund time depends on the payment method, bank, provider, currency, country and technical processing rules.

10. Payment review and fraud prevention

EasyFix.One may review an order or payment where there are signs of error, unusual activity, fraud, data inconsistency, an unusual amount, duplicate payment, a disputed transaction or breach of the website rules.

EasyFix.One may request additional confirmation, pause processing, cancel the order, refund the payment or refuse fulfilment where reasonably necessary to protect the buyer, EasyFix.One, the payment provider or third parties.

11. Payment refunds

A payment may be refunded where provided by the EasyFix.One terms, agreed with the buyer or required by applicable law.

If the order cannot be fulfilled, the product is unavailable, delivery is impossible, the order is cancelled before processing or a buyer’s claim is accepted, EasyFix.One may issue a full or partial refund.

Where technically possible, the refund is normally made to the original payment method. A different refund method may be agreed in individual cases.

The crediting time depends on the bank, payment provider, payment system, currency and buyer’s country. Once a refund has been submitted, EasyFix.One does not control the time needed for the funds to reach the buyer’s account.

12. Fees and additional costs

Fees charged by a bank, card scheme, payment provider, currency-conversion service, customs authority, carrier or another third party may be non-refundable where they were not charged by EasyFix.One and are outside its control.

Any mandatory refund rights granted by applicable law remain unaffected by this condition.

13. Payment disputes and chargebacks

If a buyer has a question about payment, authorisation, debit, refund or payment status, the buyer should first contact EasyFix.One support so the issue can be checked promptly.

If a chargeback or bank dispute is opened without prior contact, order processing, a refund or another solution may be paused until the bank or payment provider completes its review.

EasyFix.One may provide the bank or payment provider with information lawfully required to review a disputed transaction, including order details, proof of payment or delivery, correspondence and product status.

14. Changes to payment methods

EasyFix.One may add, remove, temporarily restrict or change payment methods when technical capabilities, providers, security rules, service countries, currencies, legal requirements or internal policies change.

A particular payment method may not be available for every product, country, currency or order.

15. Payment support

For questions about a card payment, payment link, payment status, duplicate charge, incorrect transaction or refund, the buyer can contact support using the details published on the website.

For verification, provide the order number, date, amount, currency and a brief description. Never send a full card number, security code, online-banking password or one-time verification code.