1. General information
This Privacy Policy explains how EasyFix.One collects, uses, stores, transfers and protects personal data when a person visits the website, creates an account, places an order, contacts support or otherwise uses the service.
Processing is limited to data reasonably needed for website operation, orders, payment, delivery, customer support, security, legal compliance and service improvement.
Where mandatory law gives the user additional rights, those rights apply regardless of this Policy.
2. Data controller and contact
For products and services supplied by EasyFix.One, the data controller is the sole proprietor identified in the website footer and in the EasyFix.One Public Offer.
EasyFix.One is the controller’s trade name and website, not a separate legal entity.
Privacy enquiries may be submitted through the contact form, the published email address or the telephone/WhatsApp contact shown on the website.
3. Data that may be collected
Depending on the action performed, EasyFix.One may process:
- first and last name;
- email address;
- telephone number;
- country, region, city, street, building, apartment and postal code;
- recipient and delivery details;
- account and authentication data;
- order, product, quantity, price and currency information;
- payment status and limited payment-reference data;
- returns, claims, support messages and correspondence;
- seller or supplier profile information where applicable;
- selected language, currency and interface preferences;
- IP address and approximate location;
- browser, device, operating-system and technical log data;
- cookies, localStorage, sessionStorage and similar identifiers;
- information voluntarily supplied by the user.
EasyFix.One asks users not to submit unnecessary sensitive information through ordinary forms or support messages.
For sellers, EasyFix.One may also process the FOP/TOV registration type, legal name, RNOKPP or EDRPOU number, representative details, IBAN, bank, documents and verification status.
4. Payment data
Card payments are processed by an independent bank or payment provider. Apple Pay and Google Pay may be available where supported by the provider.
EasyFix.One does not receive or store the full card number, security code or login credentials entered on the provider’s secure page.
EasyFix.One may receive limited order-related information, such as a payment reference or identifier, status, amount, currency, provider identifier and refund status.
This information is used to confirm orders, process refunds, maintain accounting records, protect security, prevent fraud and comply with legal obligations.
5. Purposes of processing
Personal data may be used to:
- create and maintain an account;
- authenticate the user and protect access;
- display the correct language, currency and regional settings;
- create, confirm, process and deliver orders;
- verify payments and issue refunds;
- communicate about orders, accounts, security and support;
- transfer necessary order details to suppliers, warehouses, carriers and collection points;
- handle returns, complaints, warranty matters and disputes;
- manage seller or supplier applications and listings;
- prevent fraud, abuse and unauthorised activity;
- operate, test, secure and improve the website;
- maintain accounting, tax, customs and legally required records;
- establish, exercise or defend legal claims;
- send optional marketing messages where lawfully permitted;
- comply with legal and regulatory obligations.
- seller verification, payment acceptance, automatic allocation of amounts and payout activation;
6. Legal bases for processing
Depending on the situation and applicable law, processing may be based on:
- steps requested before entering into a contract and performance of a contract;
- compliance with legal, tax, accounting, customs or regulatory obligations;
- EasyFix.One’s legitimate interests in security, fraud prevention, service operation, improvement and legal protection;
- the user’s consent where consent is required;
- protection of the rights and legitimate interests of the user, EasyFix.One or third parties.
- pre-contractual steps, contract performance, payment-service and legal requirements, and consent where required;
Where processing is based on consent, consent may be withdrawn at any time where technically and legally possible. Withdrawal does not affect processing already carried out lawfully.
7. Recipients of data
EasyFix.One shares data only to the extent needed for website operation, fulfilment, payment, delivery, support, security, legal compliance or protection of rights.
Recipients may include:
- payment providers, banks and payment systems;
- carriers, postal services, logistics companies and collection points;
- suppliers, partners, manufacturers and warehouses involved in fulfilment;
- hosting, database, email, security and other technical providers;
- analytics and service-improvement providers where lawfully used;
- accounting, tax, legal or administrative advisers where necessary;
- courts, regulators, customs and other authorised public bodies where legally required.
- the payment service, for seller verification, payment acceptance, automatic allocation of the amount and payouts;
EasyFix.One does not sell users’ personal data.
8. Suppliers and technical services
EasyFix.One may use third-party infrastructure such as hosting, databases, email delivery, payment services, logistics tools and security services.
These may include Netlify, Supabase, Resend, payment providers, carriers, postal services and other services actually used by the website.
Each provider processes data within its role and under its own terms. EasyFix.One seeks providers offering reasonable security and data-protection safeguards.
EasyFix.One remains the seller’s contact point. The payment service performs the required verification within its role and returns the status to EasyFix.One. Access to the relevant payment model may open automatically after approval.
9. International data transfers
EasyFix.One may work with users, suppliers, payment providers, carriers and technical services located in different countries.
Data may therefore be processed outside the user’s country, including in Switzerland, the European Union, the European Economic Area and other countries where processing is necessary for orders, payment, delivery, support, security or website operation.
EasyFix.One seeks to use reasonable safeguards and limits transferred data to what is needed for the relevant purpose.
10. Cookies, localStorage and technical data
The website may use cookies, localStorage, sessionStorage and similar technologies for correct operation, security and saved preferences.
Persistent browser storage may keep the selected language, currency, cart and interface preferences. The customer login session and temporary account-interface state are stored only in sessionStorage for the current browser tab and are removed when that tab is closed.
The user can remove cookies and persistent site data in the browser settings. Some functions, including the cart, language, currency and saved preferences, may then need to be configured again.
11. Analytics and website improvement
Technical and analytical data may be used to identify errors, understand feature use and improve speed, reliability, security and purchasing convenience.
Where possible, analytics are used in aggregated or technical form and are not used to sell personal data.
Any third-party analytics service processes data under its own terms and applicable law.
12. Service and marketing messages
EasyFix.One may send service messages concerning an order, payment, delivery, return, account, security, application or support request.
Such messages are necessary for fulfilment and website operation and are not optional marketing.
News, promotions or marketing offers are sent only where permitted by applicable law and where the required consent or lawful opt-out model applies.
The user may unsubscribe from optional marketing using the available unsubscribe method or by contacting EasyFix.One.
13. Data retention
Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required by law or by accounting, tax, payment, customs or legal obligations.
Order, payment, delivery, return, accounting and legally relevant correspondence may be retained longer to prove transactions, resolve disputes, protect rights and comply with obligations.
Account data may be retained until account deletion or until it is no longer needed, subject to mandatory retention requirements.
Technical, cookie and session data may be retained for the period needed for operation, security, analytics and saved preferences.
Seller-verification data and evidence are retained for the period required for activation, payouts, financial reconciliation, fraud prevention, disputes and mandatory records.
14. Data security
EasyFix.One applies reasonable technical and organisational measures against unauthorised access, loss, alteration, disclosure, destruction or misuse.
Measures may include access restrictions, service security, permission controls, secure payment providers, backups and organisational safeguards.
No website, server, database, payment service or internet transmission method can be guaranteed completely secure, but EasyFix.One seeks to reduce risk and respond promptly to security issues.
15. User rights
Depending on applicable law, the user may have the right to:
- receive information about processing;
- request access to personal data;
- correct inaccurate or outdated data;
- request deletion where data is no longer needed and no lawful retention ground applies;
- restrict processing;
- object to processing;
- receive data in a portable format where applicable;
- withdraw consent where processing is based on consent;
- unsubscribe from optional marketing;
- lodge a complaint with a competent data-protection authority.
Some data cannot be deleted immediately where it is needed for an order, return, accounting, tax obligations, fraud prevention, legal defence or compliance with law.
16. Account and data deletion
The user may request deletion of an account or personal data through the available EasyFix.One contact or account-deletion method.
EasyFix.One will delete or anonymise data where continued retention is not required for law, fulfilment, payment, delivery, returns, disputes, accounting, security or protection of rights.
Where deletion prevents fulfilment, a refund, support or another requested function, EasyFix.One may explain the consequences before completing the request.
17. Children’s data
The website is not intended for independent use by children below the age required to make a lawful purchase or give valid data-processing consent in their country.
If EasyFix.One learns that a child’s data was submitted without required parental or legal-representative consent, it may delete the data or restrict processing unless law requires otherwise.
18. Automatic website settings
The website may automatically select or suggest language, currency, region, product display and interface settings based on browser, country, IP address, device or saved preferences.
These actions support convenience and correct operation and do not constitute automated decision-making that by itself produces significant legal effects for the user.
19. Links to third-party websites
EasyFix.One may link to third-party websites, payment pages, social networks, messengers, delivery services or other external resources.
EasyFix.One does not control their privacy policies, security or content. The user should review the relevant service’s rules before submitting data there.
20. Changes to this Policy
EasyFix.One may update this Privacy Policy when website functions, payment methods, delivery, technical services, legal requirements, business structure or data-processing practices change.
The current version is published on the website and applies from the stated effective date. Material changes will be communicated where required by law.
21. Privacy enquiries
Questions concerning personal data, accounts, orders, cookies, deletion, correction, marketing messages or other privacy matters may be submitted through the contact methods shown on the website.
For faster handling, the user should state the account email, order number where relevant and a concise description of the request.
