1. General information

This Privacy Policy explains how EasyFix.One collects, uses, stores, transfers and protects personal data when a person visits the website, creates an account, places an order, contacts support or otherwise uses the service.

Processing is limited to data reasonably needed for website operation, orders, payment, delivery, customer support, security, legal compliance and service improvement.

Where mandatory law gives the user additional rights, those rights apply regardless of this Policy.

2. Data controller and contact

For products and services supplied by EasyFix.One, the data controller is the sole proprietor identified in the website footer and in the EasyFix.One Public Offer.

EasyFix.One is the controller’s trade name and website, not a separate legal entity.

Privacy enquiries may be submitted through the contact form, the published email address or the telephone/WhatsApp contact shown on the website.

3. Data that may be collected

Depending on the action performed, EasyFix.One may process:

• first and last name;
• email address;
• telephone number;
• country, region, city, street, building, apartment and postal code;
• recipient and delivery details;
• account and authentication data;
• order, product, quantity, price and currency information;
• payment status and limited payment-reference data;
• returns, claims, support messages and correspondence;
• seller or supplier profile information where applicable;
• selected language, currency and interface preferences;
• IP address and approximate location;
• browser, device, operating-system and technical log data;
• cookies, localStorage, sessionStorage and similar identifiers;
• information voluntarily supplied by the user.

EasyFix.One asks users not to submit unnecessary sensitive information through ordinary forms or support messages.

4. Payment data

Card payments are processed by an independent payment provider. EasyFix.One does not store complete card numbers, security codes or full card credentials where they are entered on the provider’s secure page.

EasyFix.One may receive a payment reference, status, amount, currency, provider identifier, refund status and other limited information required to confirm and account for the transaction.

FIXONE payment verification may involve the public Solana transaction signature, public wallet addresses, token mint, amount, payment session and confirmation status.

Public blockchain data is recorded by the network and may remain publicly available independently of EasyFix.One.

5. Purposes of processing

Personal data may be used to:

• create and maintain an account;
• authenticate the user and protect access;
• display the correct language, currency and regional settings;
• create, confirm, process and deliver orders;
• verify payments and issue refunds;
• communicate about orders, accounts, security and support;
• transfer necessary order details to suppliers, warehouses, carriers and collection points;
• handle returns, complaints, warranty matters and disputes;
• manage seller or supplier applications and listings;
• prevent fraud, abuse and unauthorised activity;
• operate, test, secure and improve the website;
• maintain accounting, tax, customs and legally required records;
• establish, exercise or defend legal claims;
• send optional marketing messages where lawfully permitted;
• comply with legal and regulatory obligations.

6. Legal bases for processing

Depending on the situation and applicable law, processing may be based on:

• steps requested before entering into a contract and performance of a contract;
• compliance with legal, tax, accounting, customs or regulatory obligations;
• EasyFix.One’s legitimate interests in security, fraud prevention, service operation, improvement and legal protection;
• the user’s consent where consent is required;
• protection of the rights and legitimate interests of the user, EasyFix.One or third parties.

Where processing is based on consent, consent may be withdrawn at any time where technically and legally possible. Withdrawal does not affect processing already carried out lawfully.

7. Recipients of data

EasyFix.One shares data only to the extent needed for website operation, fulfilment, payment, delivery, support, security, legal compliance or protection of rights.

Recipients may include:

• payment providers, banks and payment systems;
• carriers, postal services, logistics companies and collection points;
• suppliers, partners, manufacturers and warehouses involved in fulfilment;
• hosting, database, email, security and other technical providers;
• analytics and service-improvement providers where lawfully used;
• accounting, tax, legal or administrative advisers where necessary;
• courts, regulators, customs and other authorised public bodies where legally required.

EasyFix.One does not sell users’ personal data.

8. Suppliers and technical services

EasyFix.One may use third-party infrastructure such as hosting, databases, email delivery, payment services, logistics tools and security services.

These may include Netlify, Supabase, Resend, payment providers, carriers, postal services and other services actually used by the website.

Each provider processes data within its role and under its own terms. EasyFix.One seeks providers offering reasonable security and data-protection safeguards.

9. International data transfers

EasyFix.One may work with users, suppliers, payment providers, carriers and technical services located in different countries.

Data may therefore be processed outside the user’s country, including in Switzerland, the European Union, the European Economic Area and other countries where processing is necessary for orders, payment, delivery, support, security or website operation.

EasyFix.One seeks to use reasonable safeguards and limits transferred data to what is needed for the relevant purpose.

10. Cookies, localStorage and technical data

The website may use cookies, localStorage, sessionStorage and similar technologies for correct operation and a consistent user experience.

They may be used for:

• saving language and currency;
• operating the cart;
• maintaining the user session;
• operating the account;
• remembering selected settings;
• preventing abuse;
• improving performance and stability;
• analytics where lawfully enabled;
• avoiding repeated technical actions that disrupt the website.

The user may restrict or delete these technologies in browser settings, but the cart, account, language, currency, checkout or saved settings may then work incorrectly.

11. Analytics and website improvement

Technical and analytical data may be used to identify errors, understand feature use and improve speed, reliability, security and purchasing convenience.

Where possible, analytics are used in aggregated or technical form and are not used to sell personal data.

Any third-party analytics service processes data under its own terms and applicable law.

12. Service and marketing messages

EasyFix.One may send service messages concerning an order, payment, delivery, return, account, security, application or support request.

Such messages are necessary for fulfilment and website operation and are not optional marketing.

News, promotions or marketing offers are sent only where permitted by applicable law and where the required consent or lawful opt-out model applies.

The user may unsubscribe from optional marketing using the available unsubscribe method or by contacting EasyFix.One.

13. Data retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required by law or by accounting, tax, payment, customs or legal obligations.

Order, payment, delivery, return, accounting and legally relevant correspondence may be retained longer to prove transactions, resolve disputes, protect rights and comply with obligations.

Account data may be retained until account deletion or until it is no longer needed, subject to mandatory retention requirements.

Technical, cookie and session data may be retained for the period needed for operation, security, analytics and saved preferences.

14. Data security

EasyFix.One applies reasonable technical and organisational measures against unauthorised access, loss, alteration, disclosure, destruction or misuse.

Measures may include access restrictions, service security, permission controls, secure payment providers, backups and organisational safeguards.

No website, server, database, payment service or internet transmission method can be guaranteed completely secure, but EasyFix.One seeks to reduce risk and respond promptly to security issues.

15. User rights

Depending on applicable law, the user may have the right to:

• receive information about processing;
• request access to personal data;
• correct inaccurate or outdated data;
• request deletion where data is no longer needed and no lawful retention ground applies;
• restrict processing;
• object to processing;
• receive data in a portable format where applicable;
• withdraw consent where processing is based on consent;
• unsubscribe from optional marketing;
• lodge a complaint with a competent data-protection authority.

Some data cannot be deleted immediately where it is needed for an order, return, accounting, tax obligations, fraud prevention, legal defence or compliance with law.

16. Account and data deletion

The user may request deletion of an account or personal data through the available EasyFix.One contact or account-deletion method.

EasyFix.One will delete or anonymise data where continued retention is not required for law, fulfilment, payment, delivery, returns, disputes, accounting, security or protection of rights.

Where deletion prevents fulfilment, a refund, support or another requested function, EasyFix.One may explain the consequences before completing the request.

17. Children’s data

The website is not intended for independent use by children below the age required to make a lawful purchase or give valid data-processing consent in their country.

If EasyFix.One learns that a child’s data was submitted without required parental or legal-representative consent, it may delete the data or restrict processing unless law requires otherwise.

18. Automatic website settings

The website may automatically select or suggest language, currency, region, product display and interface settings based on browser, country, IP address, device or saved preferences.

These actions support convenience and correct operation and do not constitute automated decision-making that by itself produces significant legal effects for the user.

19. Links to third-party websites

EasyFix.One may link to third-party websites, payment pages, social networks, messengers, delivery services or other external resources.

EasyFix.One does not control their privacy policies, security or content. The user should review the relevant service’s rules before submitting data there.

20. Changes to this Policy

EasyFix.One may update this Privacy Policy when website functions, payment methods, delivery, technical services, legal requirements, business structure or data-processing practices change.

The current version is published on the website and applies from the stated effective date. Material changes will be communicated where required by law.

21. Privacy enquiries

Questions concerning personal data, accounts, orders, cookies, deletion, correction, marketing messages or other privacy matters may be submitted through the contact methods shown on the website.

For faster handling, the user should state the account email, order number where relevant and a concise description of the request.