1. Seller and contracting party

For products where EasyFix.One is identified as the seller, the contracting seller and payment recipient is Sole Proprietor HRYHORIEVA NATALIIA PANASIVNA, tax identification number 2581205705. EasyFix.One is the seller’s trade name and online store, not a separate legal entity.

By placing an order and confirming payment, the buyer accepts this Public Offer to the extent applicable to the selected product and ordering method.

State registration and actual business address: Ukraine, 49027, Dnipropetrovsk Region, Dnipro, Sobornyi District, 24 Ivana Akinfiieva Street, Apt. 26. Seller contact details appear at the end of this document and in the site footer.

2. Who sells the product and receives payment

Each product page must clearly identify the seller and the payment recipient.

• Where EasyFix.One is identified as the seller, the buyer pays EasyFix.One. The product may be stored and dispatched directly from an EasyFix.One supplier’s warehouse, but EasyFix.One remains the seller responsible to the buyer for the order. The supplier performs the warehousing and logistics part of fulfilment.
• Where a third-party seller is identified and uses its own payment link, that seller enters into the sales contract, receives payment, dispatches the product and handles returns. EasyFix.One reviews the listing, monitors platform rules and helps the parties resolve enquiries, but does not receive payment for that product unless expressly stated otherwise.

3. Placing an order

An order is placed after the required information has been completed and the relevant action confirmed on the website. Depending on the product, an order may be:

• transferred for processing immediately after successful payment;
• sent for an additional check of availability, price, delivery or configuration;
• recorded as an enquiry where the product is made to order, supplied in a limited batch, marked Limited Edition or requires individual confirmation.

The buyer must provide accurate information, including name, delivery address, country, contact email, telephone number and any other details required to process the order.

If the information is incorrect, incomplete or the buyer cannot be contacted, processing may be paused pending clarification or the order may be cancelled.

4. Confirmation, change or cancellation of an order

After successful payment or confirmation of an enquiry, the order is transferred for processing. A change or cancellation may be possible before the product is passed to a supplier, partner, warehouse or logistics provider, unless applicable law or an individual agreement provides otherwise.

EasyFix.One may cancel all or part of an order if:

• the product is unavailable or withdrawn;
• the supplier changes the supply conditions;
• delivery to the selected country or region is impossible;
• an obvious technical error is found in the price, availability or description;
• the buyer has provided incorrect information;
• the order shows signs of fraud, abuse or a breach of website rules;
• fulfilment is impossible for reasons outside EasyFix.One’s reasonable control.

If a paid order cannot be fulfilled, the buyer will be offered an appropriate solution: a refund, replacement, waiting for supply or another agreed option.

5. Prices, currency and additional costs

Prices may be displayed in different currencies for convenience. The settlement currency and final amount may depend on the country, selected currency, payment provider and applicable conversion rate.

The total order value may include the product price, delivery and other applicable costs where displayed during checkout.

Depending on the destination, the buyer may be responsible for customs duties, import charges, VAT, carrier fees or other mandatory payments where these are not included in the order total and are not shown as paid by EasyFix.One.

6. Payment

Payment is made through the payment methods available on the website and/or independent payment providers. EasyFix.One does not store full card details and does not process them directly where a payment provider is used.

A product may require a pre-check, temporary authorisation, an individual payment link or another confirmation method. The applicable conditions are shown on the website or communicated before payment.

Before confirming payment, the buyer must check the product, option, quantity, delivery address and contact details.

7. Delivery

Delivery countries, timing, price, restrictions, free-delivery conditions and possible additional costs are described in the separate Delivery section.

Delivery dates are estimates unless expressly stated otherwise. Supplier and carrier operations, customs, seasonal load, destination, weather, address errors, security checks and other events outside EasyFix.One’s direct control may affect timing.

A delay caused by circumstances outside EasyFix.One’s reasonable control is not by itself a breach where EasyFix.One acted in good faith, transferred the order for fulfilment and provided the necessary delivery information.

The buyer must collect the parcel on time, monitor carrier notifications and provide correct delivery information.

8. Returns, damage and product claims

The return process and the handling of withdrawal, visible delivery issues, defects, incorrect configuration and other product claims are described in the separate Returns and Product Claims section.

Visible damage to the product or packaging, tampering, missing or incorrect contents, a wrong product or another obvious delivery discrepancy must be reported within 24 hours after receipt. The buyer should retain the packaging and labels and provide the order number, description and available photographs or video.

The 24-hour period is intended to preserve evidence about the condition of the parcel at delivery. It does not apply to hidden defects that could not reasonably be discovered on receipt. Hidden defects should be reported promptly after discovery, and mandatory buyer rights remain unaffected.

A late report may justify refusal of a delivery-damage or shortage claim only where the delay makes reliable verification of the original condition or a timely carrier claim impossible. Any remedy is assessed according to the product, evidence, seller model, destination and applicable law.

9. User account

A user may create an account to place orders, save details and view orders, addresses, requests and other website functions.

The user is responsible for keeping account access secure and account information accurate. Suspected unauthorised access or an error should be reported promptly.

EasyFix.One may temporarily restrict an account or a website function where there are signs of rule violations, fraud, abuse, a technical threat or unlawful activity.

10. Prohibited use

The website must not be used for:

• unlawful activity;
• hacking, bypassing security or interfering with website operation;
• automated data collection without permission;
• commercial copying of website materials without EasyFix.One consent;
• false, fraudulent or test orders without an intention to purchase;
• offensive, unlawful, misleading or harmful content;
• infringement of rights belonging to EasyFix.One, users, partners, suppliers or third parties.

11. Intellectual property

Website text, structure, design, logos, interface elements, photographs, product selections, descriptions, images, graphics and other materials are protected by rights held by EasyFix.One or the relevant right holders.

Copying, distributing, altering, publishing or commercially using website materials without written consent is prohibited unless permitted by law.

12. Website operation and technical limitations

EasyFix.One aims to provide stable service but does not guarantee continuous availability without interruption, error, maintenance or technical restrictions.

Functions may be changed, updated, restricted or temporarily disabled for maintenance, security, improvement, error correction or legal compliance.

13. Liability

EasyFix.One is responsible for its obligations to the extent required by applicable law.

To the maximum extent permitted by law, EasyFix.One is not liable for delay, loss, expense or inability to fulfil an order caused by events outside its reasonable control, including actions of suppliers, carriers, payment providers, customs or public authorities, technical or communication failures, force majeure, incorrect buyer information or destination restrictions.

EasyFix.One is not liable for indirect loss, loss of profit, loss of data, delivery delay or additional costs unless caused by intentional conduct or gross negligence or where mandatory law provides otherwise.

14. Consumer rights and mandatory law

Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted.

Where the law of the buyer’s country provides additional mandatory rights relating to payment, delivery, return, warranty, withdrawal, personal data or consumer protection, those rights apply in addition to these Terms.

15. Personal data

Personal-data processing is governed by the Privacy Policy.

By using the website and placing an order, the buyer understands that EasyFix.One may process information required for website operation, ordering, delivery, payment, support, security, communication and legal compliance.

16. Changes to these Terms

EasyFix.One may update these Terms when website functions, payment methods, delivery rules, legal requirements, business structure or other material circumstances change.

The current version is published on the website. Continued use after an update means acceptance of the current version to the extent permitted by law.

17. Contacting EasyFix.One

Questions about these Terms, an order, payment, delivery, return, personal data or website operation may be submitted through the contact methods shown on the website.

We recommend contacting EasyFix.One support first so an order or request can be reviewed promptly and calmly.

Legal seller details

Seller: Sole Proprietor HRYHORIEVA NATALIIA PANASIVNA

Tax identification number (RNOKPP): 2581205705

State registration and actual business address: Ukraine, 49027, Dnipropetrovsk Region, Dnipro, Sobornyi District, 24 Ivana Akinfiieva Street, Apt. 26

Email: supporteasyfix@gmail.com

Phone / WhatsApp: +3197010227472

Country of registration: Ukraine